Frequently Asked Questions

Prizes are issued as follows:

• First Prize: 1 x £5,000
• Second Prize: 1 x £1,000
• Third Prize: 1 x £200
• Fourth Prize: 10 x £10
• Fifth Prize: 20 x £5*
  • (* Lottery subscribers will win 5 free entries into the next week’s draw)

There is also a fast reply prize where any player who purchases a Superdraw ticket before 10 August 2026 will be entered into an additional draw to win one of 4 x £25 Marks & Spencer vouchers.

To play the Jumbo Superdraw, you must be at least 18 years old.

To promote responsible gambling, we limit the maximum number of entries into each raffle to 150 tickets per person.

Online Superdraw tickets can only be purchased using a debit card (no credit cards will be accepted).

Every ticket sold in our raffles contributes to Thames Hospice which supports patients in South Buckinghamshire and East Berkshire. By playing the Jumbo Superdraw for just £1 per ticket, you are making such a difference…

• £5 could help provide essential care supplies like dressings and oxygen masks. You’d be ensuring our nurses have the equipment they need to deliver essential palliative care.
• £12 could help to ease a patient’s pain. Your support could pay for essential medication for a patient for one day, allowing them to experience the best possible comfort.
• £24 could help a Health Care Assistant to be with a patient for an hour. Because you, they could ease a patient’s pain and provide comfort at a difficult time.

In the financial year 2025/26, Thames Hospice Lottery received £1,035,331 in ticket sales. 6.6% was spent on prizes, 11.2% was spent on administration, 13.2% was reinvested into growing our lottery programme to raise even more money and 69% went directly to the Hospice to fund care and services to patients and families.

Trunks across the Thames is Thames Hospice’s very first art trail – it’s a free, fun, family-friendly trail of discovery for everyone to explore and enjoy. Our majestic herd can be found around Windsor & Slough from 13th July to 13th September 2026!

Find out more at: www.trunksacrossthethames.co.uk

Our prizes are awarded by random number generator, 31 prizes are won every week, including our £1,000 jackpot.

The chances of winning depend on the number of players in the draw. In March 2026 there was around a 1 in 625 chance of winning a prize in our weekly lottery.

Our winners will be notified using the contact details provided at point of purchase.

From 15 October 2025, if you're a Direct Debit player, your prize will be paid directly into the bank account you pay from. All other winners will be sent their prizes automatically in the post, so there's no need to claim.

After the draw takes place on 16 October, you will be able to view the list of winners here.

Once you’ve purchased your ticket on the website, you will receive an email with your ticket numbers. You cannot choose your own numbers as every entry is automatically allocated a unique ticket number. The odds of winning are fair and equal for every number.

You can find our terms and conditions right here!

If you would like to ask a question or purchase your tickets over the phone, call our friendly raffle team on 0370 086 9958 or email us at superdraw@thameshospice.org.uk

Any complaints relating to the lottery should be sent in writing to Thames Hospice giving full details of the complaint and supporting documentation. You can also view our Lottery Complaints Procedure here.